Last Updated: 22 September 2026

At Dust & Dune, we want you to be happy with your purchase. If you are not completely satisfied with your order, please review the following Refund & Return Policy.

This policy applies to purchases made through the Dust & Dune online store in the United Arab Emirates and is intended to comply with applicable UAE consumer protection laws and regulations.

1. Returns

We accept returns of eligible clothing items within 14 days of delivery, provided that the item meets all of the following conditions:

The item is unworn and unused.

The item has not been washed, altered, ironed, or damaged.

The original tags and labels are still attached.

The item is returned in its original packaging, where applicable.

The item is in the same condition in which it was received.

Proof of purchase or order details are provided.

Items that do not meet these conditions may be refused for return.

2. Items That Cannot Be Returned

For hygiene and safety reasons, certain items may not be eligible for return once used or worn.

We may also refuse returns of items that have been damaged, washed, altered, stained, or otherwise used after delivery.

This does not affect your statutory rights where an item is defective, damaged on arrival, incorrectly supplied, or otherwise does not conform to the order.

3. Wrong, Damaged or Defective Items

If you receive:

The wrong product or size;

A damaged product;

A product with a manufacturing defect; or

A product that does not match the description or order,

please contact us as soon as possible after delivery and provide your order number and clear photographs or other relevant information.

After reviewing the issue, Dust & Dune may arrange for the item to be returned and, where applicable, provide a replacement, repair, or refund in accordance with applicable UAE consumer protection laws.

Where the issue is attributable to Dust & Dune, we will not require the customer to bear costs that we are legally required to cover.

UAE consumer protection legislation requires suppliers to address defects and malfunctions through the remedies prescribed by law, which can include repair, replacement, return and refund depending on the circumstances.

4. Change of Mind / Size Exchange

If you simply change your mind or order the wrong size, you may request a return within 14 days of delivery, subject to the return conditions above.

For size exchanges, the replacement item will be subject to availability.

If the requested size is unavailable, you may choose another available item of equivalent value or request a refund, subject to the applicable terms of this policy.

Return delivery charges for change-of-mind returns may be deducted from the refund or paid by the customer, where permitted by applicable law.

5. Sale and Promotional Items

Items purchased during a sale or promotional campaign may be subject to specific return or exchange conditions stated at the time of purchase.

However, sale or promotional pricing does not remove any consumer rights that cannot legally be excluded, including rights relating to defective or incorrectly supplied products.

6. How to Request a Return

To request a return, please contact our customer support team with:

Your order number;

The item(s) you wish to return;

The reason for the return; and

Photographs, where applicable.

Our team will provide the return instructions after reviewing your request.

Please do not send an item back without first contacting us and receiving return instructions.

7. Return Inspection

Once the returned item is received, Dust & Dune will inspect it to confirm that it meets the applicable return conditions.

If the return is approved, we will process the applicable refund or exchange.

If the returned item does not meet the conditions of this policy, we may reject the return and return the item to you.

8. Refunds

Approved refunds will generally be made using the original payment method.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, or other payment method.

Where a refund is required by applicable UAE consumer protection law because of a defective, damaged, incorrectly supplied, or otherwise non-conforming product, Dust & Dune will provide the remedy required under the applicable law.

9. Delivery Charges

For change-of-mind returns, the original delivery charge and/or return delivery cost may be non-refundable where permitted by applicable law.

Where an item is defective, damaged, incorrectly supplied, or otherwise requires a remedy attributable to Dust & Dune, applicable delivery and return costs will be handled in accordance with UAE law and the circumstances of the case.

10. Exchanges

We offer exchanges subject to product availability.

If the requested replacement is unavailable, Dust & Dune may offer an alternative solution or refund in accordance with this policy and applicable law.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel the order before it is dispatched. Once an order has been dispatched, it may be treated as a return and handled under this Refund & Return Policy.

Nothing in this section limits any rights available to consumers under applicable UAE law.

12. Consumer Rights

Nothing in this Refund & Return Policy is intended to exclude, restrict, or waive any mandatory rights or protections available to consumers under applicable laws of the United Arab Emirates.

Where applicable UAE consumer protection legislation provides a consumer with a right to repair, replacement, return, refund, compensation, or another remedy, those statutory rights will apply.

Dust & Dune reserves the right to update this policy from time to time by publishing an updated version on this website.