Terms of Service

 

Last Updated: 22 September 2026

 

Welcome to Dust & Dune. These Terms of Service govern your use of our website and the purchase of products from our online store.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. About Dust & Dune

This website is operated by Dust & Dune, a clothing and lifestyle brand based in the United Arab Emirates.

Throughout these Terms, the words “we,” “us,” “our,” and “Dust & Dune” refer to the business operating this website.

2. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

Use the website for any unlawful or fraudulent purpose;

Attempt to gain unauthorized access to our website or systems;

Interfere with the operation or security of the website;

Copy, reproduce, modify, or distribute our website content without permission;

Use automated systems to access or collect information from our website without authorization;

Submit false, misleading, or fraudulent information.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, sizes, colors, prices, and other information displayed on our website are accurate.

However, colors may appear slightly different depending on your device or screen settings.

Product availability may change without notice. We reserve the right to limit quantities or discontinue products at any time.

Nothing in these Terms limits any mandatory consumer rights available under applicable UAE law.

4. Prices

All product prices displayed on our website are shown in United Arab Emirates Dirhams (AED) unless otherwise stated.

Prices may change at any time without prior notice. Any price change will not affect an order that has already been accepted and confirmed, except where permitted by applicable law.

Applicable delivery charges will be displayed during checkout before you complete your purchase.

Where applicable, taxes and other mandatory charges will be displayed or included as required by UAE law.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email or other electronic communication.

An order confirmation does not necessarily mean that the order has been accepted. We reserve the right to refuse or cancel an order in circumstances including:

Product unavailability;

Incorrect pricing or product information;

Suspected fraudulent or unauthorized activity;

Payment issues;

Errors in the order;

Delivery restrictions; or

Other legitimate business or legal reasons.

If we cancel an order after payment has been received, we will arrange an applicable refund.

6. Payment

We accept the payment methods displayed at checkout.

Payment must be successfully completed before an order is processed, unless a cash-on-delivery option is specifically offered.

Payment information may be processed by third-party payment providers. Dust & Dune does not normally store complete credit or debit card information on its own systems.

7. Delivery

Orders are delivered according to our Shipping Policy.

Estimated delivery times are not guaranteed and may be affected by circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery information, including their name, telephone number, and delivery address.

Please refer to our Shipping Policy for further information regarding delivery charges, processing times, failed deliveries, and other shipping matters.

8. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are handled according to our Refund & Return Policy.

Nothing in our Refund & Return Policy or these Terms is intended to exclude or restrict mandatory rights available to consumers under applicable UAE law.

9. Promotions and Discount Codes

From time to time, Dust & Dune may offer promotional campaigns, discount codes, sales, or other special offers.

Promotional offers may have specific terms, eligibility requirements, validity periods, or product exclusions.

Unless expressly stated otherwise, promotional codes cannot be combined with other offers.

We reserve the right to withdraw or modify a promotion where permitted by applicable law.

10. Intellectual Property

All content appearing on this website, including but not limited to:

Logos;

Brand names;

Product photographs;

Designs;

Graphics;

Text;

Videos;

Illustrations;

Website layouts; and

Other visual or written materials

is owned by or licensed to Dust & Dune and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.

11. User Content

If you submit reviews, photographs, comments, feedback, or other content to Dust & Dune, you agree that the content must not:

Violate another person's rights;

Contain unlawful, offensive, or misleading material;

Infringe intellectual property rights;

Contain malicious software; or

Be submitted for fraudulent or deceptive purposes.

By submitting content to us, you grant Dust & Dune permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

12. Third-Party Services and Links

Our website may use third-party services, including payment processors, delivery providers, analytics services, marketing platforms, and Shopify.

Our website may also contain links to third-party websites.

We are not responsible for the content, availability, security, or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

13. Shopify

Our online store is powered by Shopify, which provides the e-commerce platform through which we offer our products and services.

Your use of our website may also be subject to applicable Shopify terms and policies.

14. Disclaimer

We make reasonable efforts to keep our website available and information accurate. However, we do not guarantee that:

The website will always be available or uninterrupted;

The website will be completely free from errors;

All information will always be current or accurate; or

The website will be free from viruses or other harmful components.

Nothing in these Terms excludes any liability or consumer protection that cannot legally be excluded under applicable UAE law.

15. Limitation of Liability

To the extent permitted by applicable law, Dust & Dune shall not be responsible for losses arising from circumstances beyond our reasonable control, including interruptions to telecommunications, payment systems, courier services, natural events, or other external circumstances.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

17. Changes to These Terms

We may update or modify these Terms of Service from time to time.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

18. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the United Arab Emirates and the applicable laws of the relevant Emirate.

Any dispute arising from or relating to these Terms or your use of our website shall be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless otherwise required by applicable law.

19. Consumer Rights

Nothing contained in these Terms is intended to remove, restrict, or waive any mandatory rights or protections provided to consumers under applicable UAE laws and regulations.

Where applicable law provides a consumer with rights or remedies that cannot legally be excluded or restricted, those rights and remedies will continue to apply.

20. Contact Us

If you have any questions regarding these Terms of Service, please contact us: